Core Services
About Fairway IT Solutions
Chicago’s IT Team — Not Just Your Vendor
Most IT providers treat your business like a ticket number. Fairway IT treats you like a partner. We’re a locally-owned, Chicago-based managed IT and cybersecurity firm — and we show up like it.
✓ Founded in Chicago, 2010 ✓ 3.5-min avg. response time ✓ No long-term contracts
200+
Chicago businesses served
3.5 min
Average response time
15+
Years serving Chicago
99.8%
Client retention rate
Built for Chicago Businesses, By Chicago People
We started Fairway IT in 2010 with a simple belief — small businesses deserve the same quality of IT support that large enterprises get. We saw too many Chicago business owners getting nickel-and-dimed by IT providers who showed up when things broke but never helped prevent the problems in the first place.
We built a different kind of IT company: local, proactive, and genuinely invested in our clients’ success. When something breaks, you’re talking to someone who knows your environment — not a call center in another time zone. We serve healthcare practices, nonprofits, financial firms, manufacturers, and professional services companies across Chicago and the surrounding suburbs.
Today, we’re proud to be one of Chicago’s most trusted managed IT providers. But we never forget our roots — we’re still the same team, still local, still genuinely invested in the success of every single client.
Proactive IT Guidance
We advise you on upcoming risks, technology changes, and budget decisions — not just fix things when they break.
People First
Every interaction is with real people who understand your business and respect your time.
Locally Owned
We’re headquartered in Chicago, staffed by Chicagoans, and invested in our community.
Security at the Core
Cybersecurity isn’t an add-on for us — it’s built into every engagement, from endpoint protection to staff training.
What Makes Us Different
Why Choose Fairway IT
Local & Responsive
3.5-minute average response time. We’re a real Chicago team, not a national franchise hidden behind a phone tree.
Flat-Rate Predictable Pricing
No per-ticket surprises. One monthly fee covers everything — help desk, monitoring, patches, and quarterly reviews.
Proactive Guidance & Advisory
We don’t wait for things to break — and we don’t wait for you to ask. We proactively advise you on upcoming risks, budget cycles, technology changes, and compliance requirements before they become urgent.
Built-In Security & Compliance
Cybersecurity is woven into everything we do — endpoint protection, threat monitoring, and staff training. HIPAA, PCI DSS, CMMC, and SOC 2 compliance readiness built in from day one, not bolted on later.
Your Dedicated IT Partner
You’ll have a dedicated technician who knows your name, your systems, and your goals. We recommend what’s right for your business, not what’s most profitable for us — and we show up like a partner, not a vendor.
No Long-Term Contracts
Month-to-month service. We earn your business every month — not once every 3 years at contract renewal.
Serving Chicago Across Industries
What You Can Always Expect From Fairway IT
Our Promise
3.5 min
Average Response Time
1
Point of Contact
24/7
Business AND After Hours
4
Quarterly Business Reviews
About Fairway IT Solutions
FAQ
Yes, we are headquartered in Chicago and serve businesses throughout Chicagoland. Our entire leadership and support team is local — you’re talking to people who understand Chicago’s business environment and can meet you in person when needed.
No. We believe in earning your business every month. Our service is month-to-month — you can adjust, scale, or cancel at any time. If you’re not happy, we haven’t earned the right to keep your business.
We primarily work with small and mid-sized businesses (5–200 employees) across healthcare, nonprofits, financial services, manufacturing, and professional services. Our sweet spot is businesses that need enterprise-level IT support without the enterprise-level price tag.
Ready to Work With a Chicago IT Team That Actually Shows Up?
Stop settling for IT support that treats your business like a ticket number. Fairway IT is a local partner — invested in your success from day one.
No commitment required. Just an honest conversation about your technology.