SMS Privacy

Opt-In Instructions

Fairway IT Solutions collects opt-in verbally at their locations or over the phone. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based notifications. They will be verbally informed that:

• Message frequency varies.
• Message & data rates may apply.
• Reply STOP to opt out.
• Reply HELP for support.
• Mobile opt-in data will not be shared with third parties.
• Terms of Service
• Privacy Policy

Information We Collect

When you opt in to SMS messaging, we collect:

• Your mobile phone number
• The content of messages exchanged
• Timestamps and delivery metadata from carriers
• We do not collect sensitive personal information via SMS.

How We Use SMS Information

SMS data is used exclusively for:

• Responding to your service requests
• Coordinating onsite visits
• Providing ticket-related updates
• Addressing support needs

Data Sharing Statement

Fairway IT Solutions does not share, sell, rent, or transfer mobile phone numbers or SMS opt-in data to third parties for marketing or unrelated purposes. We only share SMS delivery information with mobile carriers as required to transmit messages.

Opt-Out Rights

You may opt out at any time by replying STOP. You will receive a final confirmation that no further messages will be sent unless you reply START to resume.

HELP / Support

Reply HELP to receive assistance, or contact: